Are your teas suitable for vegans and vegetarians?
While the majority of our teas are suitable for both vegans and vegetarians, a small number of our teas contain dairy products. Please do get in touch to discuss your needs.
Are your teas made in an allergen-free environment?
While all efforts are made to prevent cross-contamination, all our tea blends are made in an area where nuts, gluten, dairy, and other allergens may be present. Please do get in touch if you have any specific questions.
How long will my tea last?
All our teas are hand-blended to order. This ensures that every one of our products is of the highest quality and freshness. All the teas will last for 9 months from the date of purchase providing it is stored away from direct light and strong odors.
When will my order arrive?
We aim to dispatch all orders within 1-2 days of receipt. We estimate a delivery time of 1-2 business days from the date of shipping within the UK. We ship worldwide via the Royal Mail International service. We estimate a delivery time of up to 7 working days from the date of shipping outside the UK.
My order hasn’t arrived yet, when will it be delivered?
While we estimate that most orders will be delivered within the above timescales, please allow an additional few days for delivery during busy periods. If you still have not received your order please get in touch.
Can you arrange a special delivery?
We love doing everything we can to help our customers so please get in touch and we will certainly try our best to meet your needs.
Payments will be refunded to the card used to make your purchase. We cannot refund to another card.
It usually takes a couple of business days before the refunded payment shows up in your account, depending on your bank.
Refunding a PayPal in-store payment
If you paid with PayPal, your PayPal account will receive the refund in a few business days.
Refunding gift cards
You can request for a refund after redeeming a gift card, the gift card value will be returned to the card and can be used again.
Refunding cash payments
If you paid with cash, your refund will be in cash
Refunding a Payment Link
Payment links will be refunded back to the payment method used.
Partially refund custom amount payments.
Refund to a different card than the one used for the original payment.